Skip to main content
Version: 2026-05-26

Feedback

The 4C:me Safe AI Platform includes a comprehensive feedback system for users to share their thoughts and for administrators to manage and respond to feedback. The feedback management interface is available at 4cme.4cgroup.net/feedback.

Feedback Widget​

A feedback button is available in the bottom-right corner of every page:

  1. Click the feedback icon (chat bubble)
  2. Fill in the feedback form:
    • Name — Your name
    • Email — Your email address
    • Feedback Type — Select from dropdown (e.g., General Feedback, Bug Report)
    • Your Feedback — Detailed feedback text
  3. Optionally click Capture Screenshot to include a screenshot of the current page
  4. Click Submit Feedback

Feedback Widget

Feedback Management Interface​

Administrators and team members can view and respond to all feedback at the dedicated feedback page.

Feedback Management

Feedback List​

The left sidebar displays a list of all feedback conversations, each showing:

  • User name — Who submitted the feedback
  • Type badge — Color-coded badge indicating the type (e.g., "General Feedback", "Bug Report")
  • Date — When the feedback was submitted
  • Preview — First few lines of the feedback message

Conversation View​

Click on any feedback entry to view the full conversation:

  • Complete message history between the user and the team
  • Send a message input at the bottom to respond
  • Close Conversation button to mark feedback as resolved

Filtering and Export​

  • Filter button — Filter feedback by type, date, or status
  • Download — Export feedback data for analysis
  • CSV export with filtering options for reporting

Feedback Types​

TypePurpose
General FeedbackSuggestions, ideas, and general comments
Bug ReportIssues, errors, and unexpected behavior

Feedback Conversations​

Feedback can be part of ongoing conversations:

Per-User Indicators​

Each feedback conversation shows per-user new message indicators, so you know when there are unread responses to your feedback.

Image Attachments​

Feedback conversations support image attachments, allowing you to include screenshots or other visual context.

Tips​

  • Use the screenshot capture feature to provide visual context with your feedback
  • Be specific about what you experienced and what you expected
  • Check back on your feedback conversations for responses from the team
  • Use the feedback system for bug reports, feature requests, or general suggestions